Question 1

How long does a quote take?

Accepted Answer

Within 24 hours of your RFQ submission via the form or info@voxcargo.com. Urgent: +971 56 131 5451 / +90 532 698 66 63 (WhatsApp).

Question 2

Which INCOTERMS term should I choose?

Accepted Answer

Most common: EXW, FOB, CIF, DAP, DDP. We recommend based on cargo profile + risk tolerance — INCOTERMS 2020 optimization is part of VOX Customs.

Question 3

How long does customs clearance take?

Accepted Answer

UAE exports usually 2-5h, imports 4-24h (depending on HS code, document completeness, physical inspection rate). Pre-clearance reduces by ~40%. Filing handled by our licensed broker partners.

Question 4

Is insurance included in CIF or extra?

Accepted Answer

CIP/CIF includes insurance — minimum ICC C cover. Wider scope (ICC A all-risks, war & strikes) via additional policy.

Question 5

How does shipment tracking work?

Accepted Answer

Click 'Track shipment' on the homepage with AWB / B-L / CMR. Customer portal launching soon — full timeline + documents + ETA.

Question 6

How are dangerous goods (DGR) shipped?

Accepted Answer

Air (IATA DGR), Road (ADR), Sea (IMDG) — separate certifications. Provide UN number + class + packing group + net quantity, we handle the right mode + carrier + documentation.

Question 7

How fast for AOG (Aircraft on Ground)?

Accepted Answer

4-hour response, 6-hour departure plan including charter. VOX Air Expert AOG protocol on 24/7 dispatch.

Question 8

Cold-chain temperature range?

Accepted Answer

−25°C to +25°C, multi-temp (3 zones). GDP-certified equipment for pharma (Envirotainer RAP/RKN, CSafe, Frigo TIR). Real-time temperature logger reports auto-emailed.

Question 9

Do you offer bonded warehouse?

Accepted Answer

Yes — bonded warehousing through contracted partner facilities, with ADR-rated hazmat zones and a GDP-certified +2/+8°C pharma room.

Question 10

Where do I send complaints or feedback?

Accepted Answer

complaints@voxcargo.com — 24-hour response, escalation directly to management. Department-level: sales@, ops@, customs@, finance@.

Common questions from our customers.

A quote for your cargo.